FAQ

We strive to give you the best experience possible when shopping at Woods Clothing.
If there's anything you need please reach out to us on our Contact Us page - Alexa

Shopping Our Store

We are always on the look for great Canadian lines, and we do carry a few like Lisette, Yoga Jeans, Barefoot Venus, Unbelts and Pink Martini. Some of our companies are Canadian or designed in Canada but produce their stock elsewhere, and some of our brands manufacture some items in Canada, but not all. We do our best to support our local economy.

We do! We are happy to order something in if your size or colour isn't available in-store. Please be aware that there may be a shipping fee added for this service and that special orders are final sale.

We generall restrict our alterations to the basics, and we do send them off-site for this.However, if you are looking for more complex alterations, we are happy to offer recommendations.

We sure do! Check it Out Here!

Returns

Eligible items that are unworn/unwashed, with all tags attached may be returned back to us for exchange or store credit within 30 days of the day they were delivered to you. 

If you selected local pickup, you will have 30 days from the date of purchase to exchange your items, or return for store credit.

You can mail back items, or you can bring them to the store at 70 Brock Street West, Uxbridge, ON, L9P 1P4 (AFTER you have emailed us and received a Return Authorization email – see “How To Return An Item” below)

Step 1:

Please refer to our Return Policy above to ensure that your return meets the criteria stated.

Step 2:

E-mail alexa.woodsclothing@gmail.com and explain why you want to return the item. We will notify you when your return has been approved. PLEASE NOTE: We must receive your item(s) back within 30 days of the day it was delivered to you. If we receive it outside the 30 day window, we will not be able to process the exchange or issue store credit, and the item will be sent back to you at your expense.

Step 3:

Drop off your securely sealed return package at any shipping location. Please note, you will be responsible for return shipping.

Step 4:

As soon as we receive your return, we will process it promptly and contact you via e-mail. We'll take it from there, and get you set up with a refund. Please note that refunds can take a while to show up after they have been processed on our end.

All merchandise is thoroughly checked for defects and damage prior to shipping. If you have received a damaged or defective product, we sincerely apologize!

Please notify us & send a picture of the damage to alexa.woodsclothing@gmail.com within 2 days of receipt to be eligible for a refund. We will refund you, or replace the damaged item if available, but we do not manufacture our products and we do not offer any warranty. Repair or replacement of damaged items are up to the manufacturers' discretion.

PLEASE NOTE: If you receive an item and you feel that it is defective or damaged and you send it back to our warehouse and we thoroughly check it for defects and damage and see nothing wrong with the item, you will NOT be refunded your shipping charges or issued a refund, and it will be sent back to you at your expense. Only when an item is 100% damaged or defective will we issue a refund.

Please be advised that once an order has been placed, we are unable to make any modifications to the order including cancellations or applying discounts. No exceptions.

PLEASE NOTE: We reserve the right to cancel and void or refund payment for any order at any time, & for any reason.