Política de reembolso
Full-priced items that are unworn/unwashed, with all tags attached may be returned back to us for full refund, exchange or store credit within 14 days of purchase or, in cases of shipped items, within 14 days of delivery to your mailbox.
Store credit will be given to partially discounted items within 14 days of purchase, or in cases of shipped items, within 14 days of delivery to your mailbox.
Store credit will be given to items purchased as a Buy One, Get One (BOGO) at a discounted price. In this case, both items must be returned, unless exchanging sizes.
Final sale on items half-priced or further reduced, and all Buy One, Get One (BOGO) Free purchases.
Final sale on all underwear or swimwear.
If you selected local pickup on an online order, you will have 14 days from the date of purchase to return or exchange your items.
Items can be brought into the store for return/exchange.
If you are returning an item by mail, first contact us via email (alexa.woodsclothing@gmail.com) to receive a Return Authorization email – see “How do I ship my order back to you?” in our FAQ section.)
As soon as we receive your return, we will process it promptly and contact you via e-mail with a receipt of the refund, or in cases of eligible discounted items, a receipt with store credit issued.
Items purchased on or after November 1st, 2023 that fall outside of our regular Return Policy (excluding final sale items) may be exchanged or returned for store credit ONLY, until December 31st, 2023.
After December 31st, 2023, we will not be accepting returns or exchanges for any items that do not fall within our regular Return Policy.
